We aim to be open and honest with you at all times. If for any reason you are unhappy with any aspect of your care, please let any member of the team know in person as soon as possible.   We aim to resolve any problems as quickly and effectively.

If you are unable to resolve matters immediately with the team you can contact Susi Morton our complaints manager who will investigate the problem and look to resolve matters for you.

We are always happy to receive your feedback no matter how small or large the matter may be, our team are dedicated to resolving problems quickly and efficiently. Here is how you can contact us to tell us about your situation , problem or concern,


In Person

Usually the best way to resolve any problem. Please tell us in person immediately or give our reception team a call to arrange an appointment and let us know about your concerns.

By Phone please call 0131 69 2114 and ask to speak to our Complaints Manager  
By Letter

Complaints Manager,

Craigentinny Dental Care

57 Duddingston Crescent

Edinburgh EH15 3AY

 In the unlikely event that we are unable to resolve a complaint you can contact the following organisations

Private Treatment

The Private Dental Complaints Service which is the independent body that looks to resolve complaints on behalf of patients. Their address is


NHS Treatment


NHS Lothian Complaints Team

2 4 Waterloo Place
EH1 3EGTelephone: 0131 536 3370






This web site is provided by Craigentinny Dental Care a dental practice in Edinburgh. It highlights one service that we offer, specifically our nervous patients programme.  We care for and help dentally anxious or phobic patients throughout Scotland to overcome their dental fears.  Based on the outskirts of Edinburgh we are accessible from all major cities and towns. We are currently treating patients as far apart as  Aberdeen, Ireland and London. To see a map of your location follow the links below.

Dental Fear Edinburgh  Dental Fear Glasgow  Dental Fear Stirling  Dental Fear Aberdeen 

Dental Fear Perth  Dental Fear Borders



Craigentinny Dental Care LTD

57 Duddingston Crescent

Edinburgh EH15 3AY

Tel 0131 669 2114


All content and Images Craigentinny Dental Care 2009-2011